Business Improvement
For both profit making businesses and not-for-profit organisations, there is an ever-increasing need to optimise operational efficiency.
Progressive organisations recognise that a structured approach is vital to deliver and embed meaningful and lasting improvement.
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If you are simply looking to cut costs by working your staff harder, then we are not the partners for you.​
​How you will benefit from our services
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Make more efficient use of your valuable resources.
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Achieve a greater level of understanding and control of your business processes.
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Improve customer experience.
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Reduce lead times.
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Enhance quality.​
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Better manage demand peaks.
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Improve supplier relationships.
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Increase revenue.​
​​How we will enable you to achieve this​​
We appreciate that no two projects are the same, so we tailor our approach to the needs of the organisation, team and situation.
A typical improvement project could look like this:
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Work with senior leaders, project sponsor and project leader to agree the scope, problem statement and goals of the improvement project.
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Involve the people who do the work to understand the full detail of the current state.
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Challenge the current state using Lean Sigma and other business improvement principles to identify and remove non-value adding activities and practices.
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Propose, agree and document a future state.
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Devise and deliver a prioritised implementation plan.
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​Keep project sponsors and senior stakeholders fully briefed throughout the project.​​
​We are happy to provide full hands-on support to your improvement project, as and when required. Organisations benefit from the support of our external expertise to
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Support internal resource as they build their skills, experience and confidence.
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Provide additional capacity and capability to complement internal resource.​​
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Here are some examples of the support we provide:
Process Mapping
Process mapping underpins most improvement projects, allowing teams to agree the current state, identify pain points, and propose a future state. We will deliver accurate, high quality process maps using our skills and knowledge of appropriate tools.
Data Analysis
Data driven problem solving is an important aspect of process improvement. We can help with all aspects of data selection, collection and analysis.
Project Facilitation
A successful improvement project requires good planning, preparation and execution. We can provide the necessary experience, knowledge and tools.
Implementation
We can provide practical support to deliver solutions, including the creation of tools and resources.
Documentation
Documentation to capture new ways of working is vital to sustaining change. We can support creation of future state process maps, procedures and decision trees.